Returns & Refunds Policy

JBL Singapore offers a hassle-free return policy for items purchased through our official online store within 14 days of delivery. To be eligible for a refund, products must be in their original packaging, including all accessories and proof of purchase.

1

Initiate Your Request

Log in to your account and navigate to 'Order History' to submit a return request or contact our customer support team with your order number.

2

Pack the Product

Ensure the headphones, speakers, or accessories are placed back in their original JBL box with all manuals, cables, and protective inserts.

3

Schedule a Pickup

Once your request is approved, we will arrange a complimentary courier collection from your Singapore address at a time convenient for you.

4

Receive Your Refund

After our technical team inspects the returned unit, your refund will be processed back to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing